A Guide to Managing Irate Customers
Is the customer always right? How do you manage situations where the customers’ expectations are not being met? Discover answers to these questions and much more.
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What's Included
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1 Module
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Certification
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Assessment
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4 Videos
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2 eBooks
About this course
This course is a full collection of resources to manage real customer encounters with strategies that perfectly fit your business.
Insights
Gain skills required to deal with customers whose satisfaction has not been met.

Course contents
Meet the instructor
Sapphital Original
This is a Sapphital Original course. This course has been carefully developed and delivered engagingly to foster learning through a collaborative effort of a team of researchers, content developers, animators, videographers, graphic designers, voice-over artists. The coming together of 100% Head, 100% Hands, 100% Heart to ensure top-quality learning.
Patrick Jones - Course author