Channel Ops Leaders Certification Programme (CLCP)
The CLCP is the intermediate level of the Channel Ops Certification Project that would focus on building capabilities in driving a service and performance culture on a team and organizational levels.
The focus will be on project and case studies and these leaders must complete and pass this certification programme at the agreed cutoff mark. The programme is rigorous and intensive and will prepare the leaders with multiple skills and knowledge to drive business growth especially in a digital era.
Virtual + Online
May 13th, 2023
1 Day Virtual
4 Weeks LMS
2 Weeks Project
Programme Objectives / Take Away
As leaders, the most critical focus of this programme is on building and institutionalizing the culture of service and operational excellence through process, technology and people and driving profitability..
At the end of this programme, the leaders would:
Have a deeper understanding of the elements for building a winning and service culture across all functions.
Be better equipped with the digital tools and techniques for translating the culture into everyday performance.
Become adept at sales and marketing, with the ability to build little ecosystems of wealth in their locations.
Be able to design products, improve processes, and understand the links between these and to build service excellence and profitability.