Channel Ops Masters Certification Programme (CMCP)

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Format

Virtual + Online (LMS)

Start Date

May 6, 2023

Assessments

Yes

Certificates

Yes

Duration

1 Day Virtual
4 Weeks LMS

Format

Virtual + Online (LMS)

Start Date

May 6, 2023

Assessments

Yes

Certificates

Yes

Duration

1 Day Virtual
4 Weeks LMS
2 Weeks Project

Course contents

Instructor Engagement Time

The instructor will spend 1 day with the delegates on Microsoft Teams introducing the course, case study and taking the first set of lessons. 

Continue on the Learning Management System (LMS)

After the 1-Day Instructor engagement, delegates will continue on the LMS for 4 weeks taking the other pre-recorded lessons and quizzes. 
Programme Structure - Recap

Projects and Assessments 

For another 2 Weeks, Projects will be given covering all aspects of the training, which delegates will answer and submit on the LMS. These will be scored and posted to each delegate dashboard.

Certification Exam

At a designated date after the training, delegates will write an exam and upon meeting the cut-off mark, be awarded a Certification. 

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The CMCP is the advanced level of the Channel Ops Certification Project for the very senior members of the division. These are people with the responsibilities for strategic decision making, designing and cascading the bank’s overall goals and objectives across the division and other team leaders. 
This group of seniors is responsible for the ultimate success of the division and the transition of Channel Ops into a somewhat profit centre driven by digitalizations and retail ecosystems - fully rounded banking executive, connecting the bank’s entire value chain to everyday activities leading to superior financial results.

Format

Virtual + Online (LMS)

Start Date

May 6, 2023

Assessments

Yes

Certificates

Yes
STERLING BANK TRANSFORMATION
Channel-Ops Masters Certification Programme (CMCP)
The CMCP is the advanced level of the Channel Ops Certification Project and this time will be for very senior members of the division. These are people with the responsibilities for strategic decision making, designing and cascading the bank’s overall goals and objectives across their divisions and teams.
Format

Blended - Virtual Instructor-led and Online (LMS)

Starting date

May 6, 2023

Duration

4-Weeks

Structure

1-Day - Instructor
4-Weeks - Study on LMS including Project

Assessment Exam

Yes - After Week 4

Certification 

Yes

Course Snippet

This would give you an insight to what to expect in the course.
Write your awesome label here.

The CMCP is the advanced level of the Channel Ops Certification Project for the very senior members of the division. These are people with the responsibilities for strategic decision making, designing and cascading the bank’s overall goals and objectives across the division and other team leaders. 

This group of seniors is responsible for the ultimate success of the division and the transition of Channel Ops into a somewhat profit centre driven by digitalizations and retail ecosystems - fully rounded banking executive, connecting the bank’s entire value chain to everyday activities leading to superior financial results.

Programme Overview

The CMCP is the advanced level of the Channel Ops Certification Project for the very senior members of the division. These are people with the responsibilities for strategic decision making, designing and cascading the bank’s overall goals and objectives across the division and other team leaders. 

This group of seniors is responsible for the ultimate success of the division and the transition of Channel Ops into a somewhat profit centre driven by digitalizations and retail ecosystems - fully rounded banking executive, connecting the bank’s entire value chain to everyday activities leading to superior financial results.

Important Course Imformation

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Who Should Attend?
Key Takeaways

To qualify for participation in this Masters Certification programme, you must have concluded the Channel Leadership Certification Programme or have been exempted by the bank based on set criteria and must be supervising a group of team leaders at a strategic level such as regional or national.

Specific individuals that have been identified by the bank as a high potential leader within the group/division and being positioned for higher responsibilities may also attend this programme.
Leaders and managers from outside Channel Operations may also attend, pass and obtain the Channel Operations Masters Certification based on recommendations and their influence on the ultimate service vision of the bank.
As masters, the key take-away is to transition Channel Ops into a profit-making machine through the complete integration of the sales philosophy into the bank’s digital and traditional channels. To achieve this, they must possess the ability to become business oriented, profit driven, with a growth mindset and bring the team leaders into one understanding of creating an experience for the customers through seamless services.
Meet the instructor

Sterling Bank

At Sterling Bank, our customers are our number one priority and we value their feedback and ideas. We’ve made sure there are plenty of ways to stay in touch.


Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria.

In over 60 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks – Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the 2006 consolidation of the Nigerian banking industry.
Patrick Jones - Course author