Service Excellence Masterclass
Turning Customer Engagements into Productivity and Profitability
-
Author:
Amu Ogbeide -
Level:
Full Package -
Modules: 9
-
No. of Videos: 22
-
Study Time: 3 hours
-
Certificate: Yes
Course Overview
The external customer is anyone that benefits from the output of your business activities. Do you know who your customers truly are? Are you positioned to make them happy? Do you know that even Government agencies are realizing they could do with a more service-oriented organization?
As institutions, we also have internal customers. The IT staff serves all staff. The HR personnel serves all staff. The head of Communications must manage vendors and consultants.
Learn from the Service Guru
Learn from the Service Guru
This course is a combination of all my experiences as a multi-sector entrepreneur and my teachings of over 15 years including my successes, mistakes, case studies and practical lessons you can use today.
You are in the Right Place
You have been charmed
1 + 1 = 100
1 + 1 = 100
1 x 1 = 100 & 1 + 1 = 100
What else you'll get
-
Real-world, practical, localized lessons and case studies.
-
Steps for building internal efficiency and a sense of urgency..
-
Learn the tricks of making money for your business.
-
Enjoy the Sapphital's partnerships with local and international brands.
-
Free periodic webinars and coaching sessions.
Who should take this course
-
Business Owners and CEOs desiring more sales and profits no matter the size of the business.
-
Staff members that drive customer engagements across your digital and physical touchpoints.
-
Government institutions seeking to drive citizens and stakeholder engagements and building internal efficiency.
-
Managers, Team Leaders, Unit Heads or those making decisions for the organization.
-
IT, Operations, Legal Team and all back office staff that drive the engine of the company.
-
Anyone about to start a business as Plan A or Plan B.
-
Businesses that are struggling and almost losing hope.
-
Anyone that knows that someday, they will need to prove themselves to their organization.
Course contents
Testimonials
@alhanislam
Amu Ogbeide
In my previous life, I was a Banker (for 12 years) and rose to senior levels. It was an experience that prepared me for many things.
Truth is, being an entrepreneur in Africa is not child's play. I have learnt a lot, struggled as a business owner, gone broke, had good times, survived 3 recessions, and built great relationships along the way. Today, those lessons help me support other businesses to navigate and improve their chances of success.
My calling though is Teaching, something I have done for more than 25 years since my University days. I hope to someday become a Non-Academic Professor with focus on Small Business Development and contribute to taking Africa to greater heights.
One more thing!
Service is the Game Changer
Service Excellence Masterclass - Turning Customer Engagements into Profitability
-
Author:
Amu Ogbeide -
Level:
Full Package -
Modules: 9
-
No. of Videos: 22
-
Study Time: 3 hours
-
Certificate: Yes
Service Excellence Masterclass - Turning Customer Engagements into Profitability
-
Author:
Amu Ogbeide -
Level:
Full Package -
Modules: 9
On your
You are in the right Place
I am a serial entrepreneur and business investor and I will be sharing the secret of generating constant revenue and profits for your business. Your business will grow beyond your imagination when you apply these principles, even when the economy is slow.
This course is a combination
of all my experiences as a mutil-sector entrepreneur and my teachings of over
15 years including my successes, mistakes, case studies and practical lessons
you can use today.
12,000+ people I have taught cannot be wrong.
-
No. of Videos: 22
-
Study Time: 3 hours
-
Certificate: Yes