Service Excellence Masterclass - Turning Customer Engagements into Profitability
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Author:
Amu Ogbeide -
Level:
Full Package -
Modules: 9
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You are in the Right Place
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No. of Videos: 22
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Study Time: 3 hours
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Certificate: Yes
You have been charmed
Think about this. Why do you buy food from one restaurant and not the next? Why do you drive all the way to buy roasted corn or "akara" (Beans Balls) or "bole" (roasted plantain) from Iya Ronke? Why do you fly with one airline or send your kids to a particular school? You may not realize it, but these businesses did something right about their engagement with you to get you to come in the first place and keep coming and spending your money, almost without thinking.
There are two key reasons - Customer Experience (CX) and Value. You never go wrong when you get both of them right and they are part of the secrets I will teach in this course.
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1 + 1 = 100
If I asked you to invest N30,000.00 today and receive N1,000,000.00 in 12 months time? Would you agree? What if I said, you will get another N2mm in year 2 and N5mm in year 3 and so on, what would you say?
A lot of business owners are masters of their trade. They know what to buy, how to negotiate, they spend lots of money on salaries, furniture, other assets, influencer marketing, office space and so on. They forget the most important – the customer journey and sometimes Sales. Is your investment in people and assets yielding more sales and faster profits?
Service is an attitude and it can be learned. Investment in this course, gives you multiple returns and you will never look back again. It is not a motivational course but a practical look at how to transform your business and start enjoying the results of your sweat. With great service, 1+1 can be 100, 1,000 or even more, year in and year out.
Write your awesome label here.
1 x 1 = 100 & 1 + 1 = 100
If I asked you to invest N30,000.00 today and receive N1,000,000.00 in 12 months time? Would you agree? What if I said, you will get another N2mm in year 2 and N5mm in year 3 and so on, what would you say?
A lot of business owners are masters of their trade. They know what to buy, how to negotiate, they spend lots of money on salaries, furniture, other assets, influencer marketing, office space and so on. They forget the most important – the customer journey and sometimes Sales. Is your investment in people and assets yielding more sales and faster profits?
Service is an attitude and it can be learned. Investment in this course, gives you multiple returns and you will never look back again. It is not a motivational course but a practical look at how to transform your business and start enjoying the results of your sweat. With great service, 1+1 can be 100, 1,000 or even more, year in and year out.
Write your awesome label here.
What else you'll get
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Real-world, practical localized lessons and case studies.
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Learn the tricks of making money for your business.
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Enjoy the Sapphital's partnerships with local and international brands.
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Free periodic webinars and coaching sessions.
Who should take this course
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Business Owners and CEOs desiring more sales and profits no matter the size of the business.
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Staff members that drive customer engagements across your digital and physical touchpoints.
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Managers, Team Leaders, Unit Heads or those making decisions for the business.
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IT, Operations, Legal Team and all back office staff that drive the engine of the company.
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Anyone about to start a business as Plan A or Plan B.
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Businesses that are struggling and almost losing hope.
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Anyone that knows that someday, I will need to prove myself to my company.
Course contents
Testimonials
Phil Oyawoye
Formerly Head of Diamond Bank Academy
While I was at Diamond Bank, Amu designed and ran a bankwide Service Excellence programme from entry-level up to the senior management. More than 1,500 people were trained and the impact was huge. They worked with the bank for years. Amu understands service and can connect it to processes, products and business growth.
Maryam Bukar Hassan
@alhanislam
@alhanislam
Renowned Poet, Influencer and Business Owner
Step into Amu's office and you feel the energy and the love they have for the customers. The extra mile they go for their customers is just amazing. In this course, Amu laid it bare and simple. and you will enjoy the lessons. The course is also on the SME Digital Academy of the Federal Government.
Nwanyieze Adindu
Business Owner, Aba and Lagos
Amu lives and breathes Service Excellence and this is evident in all his businesses. I have sat in his class physically and taken his online course. The course is real-world experience and teaches you how to make money and grow your business. It is better experienced.
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Amu Ogbeide
I have founded and run multiple businesses across diverse sectors in Nigeria and internationally over the last 12 years - Multimedia Studio, a Training Company, a Digital Company, a small Tailoring Outfit for men, among others. I have also invested in a couple of small businesses and seat on their boards.
In my previous life, I was a Banker (for 12 years) and rose to senior levels. It was an experience that prepared me for many things.
Truth is, being an entrepreneur in Africa is not child's play. I have learnt a lot, struggled as a business owner, gone broke, had good times, survived 3 recessions, and built great relationships along the way. Today, those lessons help me support other businesses to navigate and improve their chances of success.
My calling though is Teaching, something I have done for more than 25 years since my University days. I hope to someday become a Non-Academy Professor with focus on Small Business Development and contribute to taking Africa to greater heights.
In my previous life, I was a Banker (for 12 years) and rose to senior levels. It was an experience that prepared me for many things.
Truth is, being an entrepreneur in Africa is not child's play. I have learnt a lot, struggled as a business owner, gone broke, had good times, survived 3 recessions, and built great relationships along the way. Today, those lessons help me support other businesses to navigate and improve their chances of success.
My calling though is Teaching, something I have done for more than 25 years since my University days. I hope to someday become a Non-Academy Professor with focus on Small Business Development and contribute to taking Africa to greater heights.
One more thing!
Service is the Game Changer
This is a Full-Package Service Excellence Masterclass that starts from the basics and takes you on a journey until you fully understand how service means money and business success. I guarantee that you will find this course very useful and valuable for yourself, your business, or as a team leader.
Service Excellence Masterclass - Turning Customer Engagements into Profitability
-
Author:
Amu Ogbeide -
Level:
Full Package -
Modules: 9
Write your awesome label here.
Course overview
This is a Service Excellence Masterclass that starts from the basics and takes you on a journey to fully understand how service means money and business success. I guarantee that you will find this course valuable for yourself or your business.
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No. of Videos: 22
-
Study Time: 3 hours
-
Certificate: Yes
Service Excellence Masterclass - Turning Customer Engagements into Profitability
-
Author:
Amu Ogbeide -
Level:
Full Package -
Modules: 9
Write your awesome label here.
On your
You are in the right Place
I am a serial entrepreneur and business investor and I will be sharing the secret of generating constant revenue and profits for your business. Your business will grow beyond your imagination when you apply these principles, even when the economy is slow.
This course is a combination
of all my experiences as a mutil-sector entrepreneur and my teachings of over
15 years including my successes, mistakes, case studies and practical lessons
you can use today.
12,000+ people I have taught cannot be wrong.
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No. of Videos: 22
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Study Time: 3 hours
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Certificate: Yes